How to Return an Item

As an alternative to the return options provided by your statutory rights, customers may return items purchased from Manley Talks Ltd under this Returns Policy in accordance with the following terms:

1- Returns made under this Returns Policy must be made within 14 days of delivery of an item.

2- Items to be returned must be in perfect condition.

3- To start the returns process, you should email us at requesting a return in accordance with this Returns Policy. Include your name, identification of your order (e.g. an order number), and details of the item(s)you want to return.

Entitlement to a Refund

When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a full refund of the price you paid for the item(s)

 Processing Returns

Once we have received an item you wish to return:

1- We will check the item you have returned within, wherever possible, 5 days.

2- If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy:

a- We will let you know that your return has been received and accepted.

b- You will receive a refund via your original payment method, usually within 5 days of a return being accepted.

3- If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy:

a- We will let you know why your return has not been accepted.

b- We may offer a reduced refund (e.g. if an item is returned damaged).

c- You will have the option to take the item back (note that you may be required to pay for shipping if necessary).

A Customer’s Statutory Rights

The returns process provided under this Returns Policy is provided in addition to customers’ statutory rights and this Returns Policy does not diminish these statutory rights in any way – it simply provides our customers with an additional returns option.

A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if a product is not of satisfactory quality or not fit for purpose. Or, if you’re a consumer, you may have a right to simply change your mind and cancel your order in certain circumstances (i.e. your cancellation rights).

You can contact us at to request more information about your rights.