STAGE 1 – HPO DIAGNOSTIC
A full HPO diagnosis takes approximately 4 – 6 weeks to complete depending on the size of organisation. The HPO Diagnostic gives a comprehensive analysis of the organisation’s performance within the HPO Framework, identifying specific areas where performance improvement initiatives will most benefit the organisation as a whole.
STAGE 2 – HPO ACTION PLAN
Shortly after the HPO Feedback Workshop, a follow up workshop is scheduled to assist in the creation of the HPO Action Plan.
Having a clear and defined plan is crucial for a successful HPO journey. The HPO Action Plan is an all encompassing one that will touch every facet of the organisation. It is not an onerous addition to “business as usual”, it is the framework that all activity sits under. The mapping of all existing “initiatives” forms part of the HPO Action Plan.
This plan should include the appointment of an HPO Lead, identification and empowerment of HPO Coaches and specification of any training needs.
STAGE 3 – DELIVERY
Experience has shown that successful delivery of the HPO Action Plan depends on a “disciplined focus” being applied in the following areas:
SENIOR SPONSORSHIP – it is vital that the Senior Leadership Team authentically and visibly buy-in to the principals of the HPO Framework and actively enable its adoption through their sponsorship and leadership
HPO LEAD – a member of the Senior Leadership Team needs to be assigned as the HPO Lead for the organisation. This role is to ensure full leadership support for the HPO journey and to provide the “enabling” support, resources and guidance for its sustained implementation.
HPO COACHES – An HPO Action Plan is developed and a team of people is assembled who will act as pioneers for its delivery. These are the HPO Coaches; a team of volunteers from all levels and functions of an organisation who collectively “own” the HPO culture. Their role is to educate, enthuse, advise and monitor the whole organisational activity to ensure alignment and engagement with the HPO Framework
HPO INTERACTIONS – when specific and visible HPO interactions become part of the normal way of working, these drive a cultural focus on high performance.
HPO DIAGNOSTIC #2, #3…
After an agreed period the organisation repeats the HPO Diagnostic to assess its new HPO status and the areas for further improvement. The second HPO diagnosis is normally carried out between 18-24 months after the previous HPO diagnosis. However, if there are many causes for concern revealed from the first HPO diagnosis, then our recommendation is the #2 is undertaken at 12 months.
THE REPEAT HPO DIAGNOSTIC SURVEYS PROVIDE;
- A measure on improvement directly correlating to financial and non-financial performance
- A baseline for all activity to re-align focus and intent – what to start, what to stop and what to improve upon
- A reminder of the visionary intent for the organisation
- A reason to celebrate